Water and sewers

We supply high-quality drinking water to more than one million residents in the Helsinki metropolitan area. We effectively treat the wastewater from city residents and industry as well as build and renovate the water supply and sewer network.

Water and sewers

We supply high-quality drinking water to more than one million residents in the Helsinki metropolitan area. We effectively treat the wastewater from city residents and industry as well as build and renovate the water supply and sewer network.

Problems with the water, water supply or water meter

The reliability of the water supply network in the Helsinki metropolitan area is very good. Sometimes, however, we have to cut off the water supply due to either sudden disturbances or planned maintenance work. See below for instructions on what to do in the event of various disturbances.

Water supply disturbances
2/28/2024 12:42:35

Helsinki, fault over, 28.2.2024 at 13:06

2/28/2024 05:05:42

Espoo, fault over, 28.2.2024 at 05:05

2/27/2024 11:58:27

Espoo, fault over, 28.2.2024 at 05:24

2/28/2024 01:49:32

Espoo, fault over, 28.2.2024 at 01:49

2/27/2024 09:40:29

Helsinki, fault over, 27.2.2024 at 09:40

Water supply cuts and disturbances in water supply,

Disturbances in water quality,

Sewer overflows and odour nuisances,

Fault in the water meter?,

What if the water meter is not working properly or it freezes?

Freezing of lot lines or water meter,

Emptying of cesspools and septic tanks,

Preparing for power outages,

Water-related matters for people moving

Have you bought or sold a house in the Helsinki Metropolitan Area? Will you be taking on a tenant in a house you own? File a change of ownership notice or order a tenant user agreement for your tenant.

Change in property ownership form (in Finnish),

Tenant’s usage contract form (in Finnish),

Water-related matters for builders

A construction project involves many phases and partners. Please note that you should allow enough time to connect to the water supply networks. All in all, the connection process may take up to six months.

Connecting to the water and sewer networks,

Worksite connection (in Finnish),

Orders for sprinkler connections,

Renovation of water or sewer connections,

Exceptional wastewater (in Finnish),

Water rates

Water rates enable the supply of high-quality drinking water to the more than one million residents of the Helsinki metropolitan area, and the efficient treatment of wastewater to protect the Baltic Sea. We cover all the costs of water services with the rates charged for water and connection to the network. 

Water rates,

Water bill,

Water rate calculator,

Reasonable water and sewer use

The household water in the Helsinki metropolitan area is soft, which means that its lime content is low. This is why less detergent can be used than with hard water.

More than 40% of the water used in households goes to washing. Additionally, flushing the toilet, dining and laundry make up a significant part of the daily water consumption.

Do you know the sewer etiquette? Use the sewer and toilet bowl only for their intended purpose. Sort waste into the correct waste containers.​​​​

Water quality,

Tips for water use,

What can you flush into the sewer,

How the water supply works

When you open the tap, you are at the same time opening a path for water from our water treatment plants to you through the water pipes. Once you have used the water, it ends up at our wastewater treatment plants through the sewers. To ensure the water’s path, we are continuously building and maintaining our water networks. This allows us to secure uninterrupted water supply services for more than one million residents.

Water supply operations,

Visit water services,

Stormwater,

Our ongoing projects

Water service investment projects,