Waste services for properties
The waste management organised by HSY covers residential properties as well as municipal service properties, such as schools, kindergartens and social and healthcare services, in the Helsinki metropolitan area and Kirkkonummi.
The waste management regulations for the Helsinki metropolitan area and Kirkkonummi apply to all residents of Helsinki, Espoo, Kauniainen, Vantaa and Kirkkonummi, as well as other operators within the scope of the waste management organised by HSY. The waste management regulations provide information on the types of waste collected separately. In addition, the regulations include information on the requirements set for waste containers and other collection equipment, waste points, and waste transport and collection.
- mixed waste
- biowaste
- carton packages (cardboard)
- plastic packaging
- glass packages
- small metal items
- domestic sludge in cesspools and septic tanks
Waste transport should be ordered well in advance, preferably two weeks before the desired starting date of the service. Waste containers are included in the service, with the exception of deep collection containers and waste presses. Before ordering, please refer to the waste management regulations and waste management service fees.
Cesspools and septic tanks: You can agree on regular emptying of a tank or order a one-time emptying of sludge from us when the tank is full.
Info
To ensure a secure transaction, we have implemented strong identification in the waste management e-service. Banking codes or a mobile certificate are needed for ordering.
Using the e-service on behalf of someone else requires authorisation in the Suomi.fi service.
The waste management e-service can be used for, among other things, ordering waste containers, changing the size and collection frequency of waste containers as well as checking the emptying date.
In the waste management e-service, you can
- review the current information of the property’s waste services, and
- make changes concerning, e.g. waste containers, collection frequencies, billing address and contact persons
In the waste management e-service, you cannot
- terminate waste service
- suspend waste transport
- extend the emptying interval of mixed waste to eight weeks
- report a broken waste container
Please contact the customer service customer service for these matters.
Can’t access the e-service?
Detached house residents: Please note that use of the e-service and the waste services ID are tied to the person who ordered the waste transport services. Check whose name is on the waste bill.
In housing companies, only persons authorised by the housing company can use the e-service. Please contact the property manager.
In the case of shared use waste containers, only the main contracting party can modify the service. Please contact them to agree on the matter.
Cesspools and septic tanks
You can order a one-time, non-urgent emptying on request online. Information how to order emptying in other cases
Authorising someone else
Private customers can authorise someone else to manage their waste services on their behalf. Rights or authorisation are also required to act on behalf of a housing company, a corporation or a business. The authorisation is carried out in the Suomi.fi service. Read more about the authorisations used in HSY’s online services.
Update authorisations in the Suomi.fi service
Mixed waste and biowaste are collected from all residential properties, except in Helsinki, where biowaste collection from properties with 1–4 apartments is starting as of 1 July 2024. Plastic, glass and carton packages as well as small metal items are collected from all properties with at least five apartments. Alternatively, biowaste can be composted on the property. Read more about biowaste collection on properties with 1–4 apartments.
Every property used as a permanent dwelling or holiday home must join organised waste management. You can also order emptying of sludge in cesspools and septic tanks from us. We are responsible for the collection and transport of waste generated in dwellings in the Helsinki metropolitan area and Kirkkonummi.
Mixed waste is always collected from municipal properties for administrative and service activities. Other types of waste must be collected separately if they are accumulated as follows: More than 10 kg/week of biowaste, more than 5 kg/week of plastic and carton packages, more than 2 kg/week of metal and glass packages.
When you don’t have a collection container for your waste
If there is no separate collection for recyclable waste in your yard, please deliver paper, carton, glass and plastic packages as well as small metal items to a Rinki ecopoint. Our Sortti recycling services help when your property’s waste collection point or the Rinki ecopoint does not have a container suitable for your waste or it does not fit in the containers.
Find the nearest recycling pointWashing of waste containers
The rental fee includes rinsing of the waste container 1–2 times a year depending on the type of waste. If the waste container becomes very dirty before its annual rinsing, you can order a replacement for a clean container subject to a charge from our customer service.
Paper collection
HSY does not collect paper. Paper producers are responsible for paper collection from housing companies. Read more about paper collection.
Composting
You can compost garden, food and toilet waste. A composting notification in accordance with the Waste Act is required when composting food and toilet waste. This applies to all properties covered by the waste management organised by HSY, including leisure properties, allotment gardens, and marinas. For the notification, you will need your waste services ID, which you can find on your waste bill.
Note: submitting a composting notification does not automatically terminate your biowaste service. If necessary, please remember to cancel biowaste collection by contacting our customer service.
Submit a composting notification (the form is in Finnish)